Gazelle's Incoming Call Manager offers an integrated call handling service, with a powerful set of configurable rules. For subscribers who want a highly customizable call handling service, Incoming Call Manager provides flexible and detailed configuration options.
Incoming Call Manager configuration can be access at https://my.gazl.co using the phone number and password provided by Gazelle Customer Support.
The tabs shown below allow subscribers to configure sets of rules, and set schedules for when specific rules should apply to incoming calls.
Incoming Call Manager display
The Summary tab allows the subscriber to view and configure their call-handling options. For example, a subscriber may wish their phone to ring as normal, or divert all calls directly to voicemail, or apply some of their call handling rules depending on the time of day. The subscriber also has the option to automatically forward calls to a different number or send calls to voicemail when their line is busy or when they don't answer their phone.
If a subscriber has not yet configured any call handling rules, for example when they initially access the Call Manager Summary tab, only the first three radio buttons and the additional options shown in the figure above are displayed. The subscriber will see an introductory message explaining how Call Manager rules work and prompting them to click on a link that takes them to the Rules tab so that they can configure these.
Once the subscriber has configured at least one Rule, all five radio buttons will be displayed on the Summary tab. If a subscriber has not yet set up a weekly schedule, they will see a message prompting them to do so by clicking on a link that takes them to the Weekly Schedule tab. The schedule-specific sub-settings shown in the figure below will be hidden unless the Handle the call depending on the day or time radio button is selected.
Subscribers can use the Rules tab to configure more advanced Sets of Rules for their incoming calls. For example, a subscriber might want to forward calls from family and friends to a home phone, while forwarding calls from the office directly to voicemail, or to screen calls from a particular number. Up to 20 Sets of Rules may be configured.
Incoming Call Manager Rules Tab
When configuring a rule, subscribers can use wildcard number matching that allows a single call- handling rule to apply to ranges of calling numbers - for instance, to all numbers within a particular area code. Rather than having to specify multiple numbers, subscribers can use a ? to match any digit, or a * to match any series. For example, 555 123 44?? matches every number from 555 123 4400 to 555 123 4499, while 555* matches any calls from phone numbers starting with 555.
*may only be used as the final character in a pattern and hence may appear once in a pattern, or not at all.
? may be used more than once in a pattern, and may appear in any character position within a pattern.
Wildcards can be mixed with Business Group prefixes. These prefixes may start with an asterisk (being a literal asterisk character in the number, not a wildcard) but can then be followed by the wildcard *. Therefore, specifying ** would allow a subscriber to set a rule that applied to incoming calls from all the extensions in a Business Group.
If any of the telephone numbers used within ICM changes as a result of an Area Code Split procedure, your subscribers will have to update any affected telephone numbers manually.
Subscribers can then use the Weekly Schedule tab to split their week into defined periods, during which they wish their different call processing rules to be applied. Using the options on the Summary screen, they can then apply different Sets of Rules at different times of the day or week, according to their Weekly Schedule. The figure below shows the Weekly Schedule covering a subscriber's working hours and lunch break.
Incoming Call Manager Weekly Schedule display
The Special Days tab allows the subscribers to set dates that are exceptions to their normal weekly schedule, for example vacations or business trips. This screen includes the option to add the public holidays for their region automatically at the click of a button.