Planned Maintenance - Jun 27 2015

Execution Date & Maintenance Window:   June 27, 2015  0002 - 0600 hrs EDT
 
Summary: Gazelle Communications will push an automatic firmware update to Cisco SPA5XX, SPA1XX, and Polycom VVX series phones.  Phones will reboot and download the firmware upgrades at various intervals through the maintenance window.  Typically the upgrade process will take 10 minutes or less, depending on the speed of the internet connection.  The new firmware has undergone rigorous testing by our Engineering Team.
 
Start Date &Time:    June 27, 2015  02:00 hrs EDT
 
End Date &Time:     June 27, 2015  06:00 hrs EDT
 
Impact:   As each phone is upgraded, it will be unable to place or receive calls for approximately 5-10 minutes.
 
Platforms Affected:   Cisco SPA5XX, Cisco 1XX, Polycom VVX phones. 
 
Fallback Plan:   Diagnostics server will poll for successfull registration after the upgrade.  If the monitoring server observes failed registrations, Gazelle will downgrade phones to the previous firmware version. 
 
SPECIAL INSTRUCTIONS:   n/a


We apologize for any inconvenience this may cause.
 
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If you require assistance after the maintenance please contact the Gazelle Communications at (416) 549-5000.

 

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