Hunt Group (MLHG) Distribution Algorithms

A Distribution Algorithm defines the pattern or order in which calls are hunted when sent to a Multi Line Hunt Group.

 

 

Linear (default)

  • If a Pilot Directory Number is called, hunting starts with the first MLHG Member and continues through the list in order until a non-busy line is found.
  • If a busy MLHG Member is dialed directly, and Hunt on direct dialed calls is set to True, hunting starts with the MLHG Member after the dialed number and continues to the end of the list until a non-busy line is found. It does not start again from the beginning of the list.

Circular

  • If a Pilot Directory Number is called, this is the same as Linear (above).
  • If a busy MLHG Member is dialed directly, and Hunt on direct dialed calls is set to True, this is the same as Linear (above) except that once the end of the list is reached, hunting will continue from the beginning of the list until it reaches the dialed MLHG Member.

Uniform (Round robin)

  • If a Pilot Directory Number is called, hunting starts with the first number after the line that was selected by the previous hunt. When the end of the list is reached, hunting continues from the beginning of the list until it reaches the number it started with.
  • If a busy MLHG Member is dialed directly, and Hunt on direct dialed calls is set to True, this is the same as Circular hunting.

Uniform (Longest idle)

  • If a Pilot Directory Number is called, or a busy MLHG Member is dialed directly and Hunt on direct dialed calls is set to True, hunting starts with the MLHG Member that has been idle for the longest. The idle time for a Member is calculated using the end time of any incoming or outgoing calls to or from the Member, not just those allocated by hunting. When an MLHG Member disables the Do Not Disturb call service, its idle time is reset to zero.

Ring all

  • If a Pilot Directory Number is called, all free MLHG Member child objects ring simultaneously until one member answers the call. The MLHG Members can only be alerted to one call at any time. The order of MLHG Members has no effect. If Hunt on no-answer is selected and a call is not answered within the time specified in No-answer timeout, the call is returned to the queue and all MLHG Members whose phones rang are not offered any further calls from the MLHG for the time specified in No-answer exclusion time.
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