International Long Distance

Problem:

Customer can not dial international long distance destinations ("011" + Country Code prior to dialing the number).

 

Solution:

1. Due to VOIP routing of International calls, you may have to wait longer before you hear the phone ringing. Please wait a full 60 seconds before you hang up on an international call.

 

2. Check the International LD setting on customer's account.

 

Problem:

Customer can not dial international long distance Cell destinations.

Solution:

Below is an example of calls to Peru, but with most international destinations the format is the same.  However, the dialed numbers are different.

 

- How to dial to Peru cellular: dialing format for calls to a cell phone: 011 + 51 + 9?? ??? ???

- For an explanation of how to dial other destinations, follow this link:

http://www.howtocallabroad.com/

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