What main factors can affect call quality?

Problem:

Calls sound choppy and cut in & out.

 

 

 

Solution:

Choppy calls are usually caused by high latency, or packet loss in the ISPs network.

1. Latency of <150 milliseconds is acceptable, but also needs to be consistent. Jitter buffers do not deal well with high and/or inconsistent latency.

2. Packet loss

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